Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and payment is made within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Putalisadak, Kathmandu, 1, 44600, Nepal.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send your product to our head office located at Kupondole, Kandevstan, Lalitpur 44700.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Category Wise Return Term
Computer & Laptops (7 days replacement only)
Mobile & Accessories (7 days replacement only)
Games & Consoles (7 days replacement only)
Consumer Electronics (7 days replacement only)
- Clothing, Watches, Shoes, Sunglasses & Accessories (7 days return – No question asked)
- Grooming Tools (7 days replacement only)
- Clothing, Shoes, Sunglasses, Watches & Accessories (7 days return – No question asked)
- Beauty Products (Non-refundable)
Sports & Fitness (7 days replacement/ exchange)
Luggage & Bags (7 days return – No question asked)
Home & Lifestyle
- Home Useful (7 days replacement/ exchange)
- Furniture (7 days replacement/ exchange)
Automobile & Bike (7 days return – No question asked)
- Books & Stationery (Non-refundable)
- Baby Products & Toys (7 days replacement/ exchange)
- Pet Supplies (Non-refundable)
- Software (Non-refundable)
Gifts & Cakes (Non-refundable)
Vapes & Juice
- Vape Mods (7 days replacement/ exchange)
- Juice (Non-refundable)