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Frequently Asked Questions

Shopping

Do I need an account to purchase products?

No. You can place an order with required details at checkout page but you get an option to create an account.

However, it is recommended creating an account for security and to track your orders.

Payment

How Do I pay for my Order?

For Kathmandu, we take Cash on Delivery on most of the products.

For Other Cities, Cash on Delivery is only available on limited products. Bank Transfer/ eSewa is the only method of payment where cash on delivery is not available.

Delivery

How long will it take to deliver a product?

Usually, it takes 48 hours after the order have been placed for normal delivery which is free for Kathmandu. We also have an express delivery method where it takes only 3-8 hours which is available for Kathmandu(inside ring road only)

We also have an express delivery method where it takes only 3-8 hours which is available for Kathmandu(inside ring road only).

For outside Kathmandu, it takes 3-5 working days to deliver a product where a charge of Rs.100/kg is applicable.

Return and Exchange

How to request for replacement of products?

If a product is damaged or defective we offer a 7-day return policy. You can contact our customer service for replacement of products.

Selling with UltimoDeal

How do I start selling with UltimoDeal?

You can create a vendor account from sign up page. Then our team will verify and enable your account confirming the details provided by you.

Warranty

How to claim warranty for products?

You can claim warranty at the authorized service center of the brands. We include a warranty provided by our Vendors and suppliers at the time of your purchase.